For Visitors

Visitor Policy

Visitor Policy Update 11/21/2022

At Lowell General Hospital and Circle Health, we want to ensure that you are Safe with Us. Please review our visitor policy below to ensure the health and safety of our patients, staff and community:

  • Each patient will be allowed two visitors/support persons at a time over the age of 18 whether the patient is inpatient or outpatient. Please note that some specialty areas may only accomodate one visitor/support person.

  • All visitors/support persons will be screened for symptoms of COVID-19 when entering any Lowell General Hospital or Circle Health facility. In addition, each visitor/support person will be asked to perform hand hygiene and will be given a new hospital-issued facial covering on entry. All visitors/support persons must wear the facial covering at all times during their visit, including while in the patient’s room.

  • Visiting hours at Lowell General Hospital are 10:00am to 8:00pm, 7 days a week for adult patients.
      • Intensive Care Unit visiting hours are 9:00am to 8:00pm
      • Special Care Nursery (NICU): No hour limitations for parents/guardians. One visitor is allowed between 10:00am to 8:00pm if accompanied by a parent (must be 16 or older).
      • Labor and Delivery: No hour limitations for designated support person. Support person plus one other person allowed (can switch in and out to enable one person in the room at a time).
      • Post-Partum Unit: No hour limitations for birth partner/support person. Normal visiting hours are from 10:00am - 8:00pm. One adult is allowed to stay overnight. Siblings under 16 years must be accompanied by an adult who is not the patient.
      • Pediatrics Unit: No hour limitations for parents/guardians. One parent may sleep overnight in room. Visiting hours are 10:00am - 8:00pm. Children under 16 must be accompanied by an adult who is not the patient, and number of visitors in the room at a time may be limited.,
      • Emergency Department: No hour limitations for visitor/support person

  • The cafeteria at both hospital campuses remain closed to the public at this time. We encourage visitors/support persons to eat before they visit and request that they do not bring outside food or beverages into the hospital or outpatient locations.

  • We ask that each patient’s visitor/support person(s) limit their travel throughout the hospital to just to and from the location the patient is being treated. Visitors/support persons will be directed to the patient’s room or outpatient location upon arrival and asked to travel directly to the exit following their visit.

  • We will continue to offer virtual visits for patients’ loved ones via Zoom and other technologies and encourage patients to speak to their medical care team about options to stay connected to loved ones during their stay.

Limited exceptions to the visitor policy will be made after careful review by the patient’s care team.

Please note that patients with confirmed or suspected COVID-19 will not be able to have inpatient visitors at this time with the exception of our end-of-life care guidelines.

We appreciate your support and understanding as we continue to adapt to the challenges COVID-19 has presented in our community.


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