Complete connected care℠ A Circle Health Member

COVID-19 (Coronavirus) updates - Testing is available by appointment at all our Urgent Care locations, including for out-of-state summer travel requirements.
Please check our new visitor policy effective June 12.

For Visitors

Visitor Policy

Visitor Restriction Update

One Support Person Allowed Per Patient Beginning June 12, 2020

Due to a decrease in COVID-19 cases and positive trends throughout the Commonwealth, the Massachusetts Department of Public Health has released updated visitor policy guidance for hospitals to allow in-person visitation by one designated Support Person per patient per admission. To the extent possible, this will also apply to outpatient visits. 

At Lowell General Hospital and Circle Health, we want to ensure that you are Safe with Us. We will be updating our visitor policy beginning June 12, 2020 as follows to ensure the health and safety of our patients, staff and community:

  • Each patient will be allowed one Support Person over the age of 18 to visit whether they are inpatient or outpatient.  This Support Person will remain the same person throughout the duration of a patient’s admission.
  • All Support Persons will be screened for symptoms of COVID-19 when entering any Lowell General Hospital or Circle Health facility.  In addition, each Support Person will be asked to perform hand hygiene and will be given a new hospital-issued facial covering on entry. The Support Person must wear the facial covering at all times during their visit, including while in the patient’s room.
  • Visiting hours at Lowell General Hospital will be 7:00am to 7:00pm, 7 days a week for adult patients. Our Special Care Nursery, Pediatrics, and Labor and Delivery and Post-Partum Units have no restrictions on visiting hours.
  • The cafeteria and Dunkin’ Donut locations at the hospital campuses remain closed to the public at this time. We encourage Support Persons to eat before they visit and request that they do not bring outside food or beverages into the hospital or outpatient locations.
  • We ask that each patient’s Support Person limits their travel throughout the hospital to just to and from the location the patient is being treated. Support Persons will be directed to the patient’s room or outpatient location upon arrival and asked to travel directly to the exit following their visit.
  • We will continue to offer virtual visits for patients' loved ones via Zoom and other technologies and encourage patients to speak to their nurse about options to stay connected to loved ones during their stay.

Limited exceptions to the updated visitor policy will be made after careful review by the patient’s care team.

Support persons may need to be restricted in certain diagnostic areas (e.g., cardiac testing).

Please note that patients with confirmed or suspected COVID-19 will not be able to have inpatient visitors at this time.

We appreciate your support and understanding as we continue to adapt to the challenges COVID-19 has presented in our community.

Keeping You Connected!

From newsletters to periodicals, there are a number of ways to stay up to date with Lowell General Hospital.