Patient Relations

Lowell General Hospital is committed to your care, safety and patient rights. You may have questions or concerns about the care you or your loved one is receiving. We encourage you to share these concerns with your physician, nurse, or the manager/director of the hospital unit so they can work to quickly resolve the issue. If these concerns cannot be addressed to your satisfaction, our Patient Relations Department can help facilitate a resolution.

A Patient Relations representative is available Monday through Friday from 8:00 am to 4:30 pm at the Lowell General main campus or the Lowell General Saints campus at 978-937-6458. Administrative Nurse Supervisors are available to address your concerns Monday through Friday from 4:30 pm to 8:00 am and on weekends by dialing “0” and asking for a Nurse Administrator.

If you have a serious concern about patient safety, quality of care or the violation of patient rights that is not resolved to your satisfaction through our Patient Relations Department, you are invited to contact the following organizations. You will not be penalized for filing a complaint.

Massachusetts Department of Public Health
Division of Healthcare Quality
99 Chauncy Street, 2nd Floor
Boston, MA 02111
617-753-8150

Commonwealth of Massachusetts
Board of Registration in Medicine
200 Harvard Mill Square. Suite 330
Wakefield, MA 01880
781-876-8200
www.mass.gov/massmedboard

The Joint Commission
Office of Quality Monitoring
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181
800-994-6610