The medical interpreters at Lowell General Hospital are nationally trained and certified, ready to assist patients and families who are non-English, limited-English proficient, or deaf and hard of hearing. Our goal is to support our patients with culturally competent care and help facilitate access to hospital programs and services.
Interpreter Services are available to all patients free of charge 24 hours a day. Interpreters facilitate communication for better understanding between patients and providers, as well as clarify when cultural differences arise. In-house interpreters are available for Spanish, Khmer and Portuguese.
If your preferred language is not English, please notify your nurse to contact our Interpreter Services team or call (978) 937-6591 for the main campus or (978) 934-8356 for the Saints campus.
Interpreters are available by appointment for the following languages:
- American Sign Language
Dual hand-set phones are located on each patient unit for Telephone Interpreter Service.
Video Remote Interpretation (VRI) Services
In addition to in-house interpreters, Lowell General Hospital also has 24/7 access to a remote interpreter service via portable ipads for the comfort and convenience of our patients. This video application allows for face-to-face interpretation through a live streaming video enabling communication in the desired language between the patient and the healthcare specialists. VRI services are available 24/7 for American Sign Language (ASL) and Spanish as well as other languages.