For Patients
Interpreter Services
Phone: (978) 937-6591
Email: Interpreter.Services@tuftsmedicine.org
Introduction to our ASL Interpreter Services at Lowell General Hospital
The medical interpreters at Lowell General Hospital are nationally trained and certified, ready to assist patients and families who are non-English, limited-English proficient, or deaf and hard of hearing. Our goal is to support our patients with culturally competent care and help facilitate access to hospital programs and services.
Interpreter Services are available to all patients free of charge 24 hours a day. Interpreters facilitate communication for better understanding between patients and providers, as well as clarify when cultural differences arise. In-house interpreters are available for Spanish, Khmer, Vietnamese and Portuguese.
If your preferred language is not English, please notify your nurse to make sure your preferred language is documented correctly on your medical record. You may also contact our department via email. Please include the language you are contacting us for in the subject line of the email.
Interpreters are available by appointment for the following languages:
- American Sign Language
- Arabic
- Cantonese
- Gujarati
- Hindi
- Khmer
- Lao
- Mandarin
- Portuguese
- Spanish
- Swahili
- Vietnamese
Interpreter Services has implemented a Virtual Call Center for On-Demand language services.
What does it mean for our customers at Lowell General Hospital?
- On-Demand Interpreter Services.
- Familiar faces for patients and providers.
- 240+ audio and 41 video languages, including ASL.
- Fast connect times. No wait time.