Pay Your Bill
Introduction to our ASL Interpreter Services at Lowell General Hospital
Welcome to Lowell General Hospital!
Whether you are coming as a patient, or to visit a friend or family member, we hope your visit will be as comfortable and pleasant as possible.
PLEASE NOTE: Recent changes in the Massachusetts mask mandate do not apply to hospitals and healthcare facilities because we care for patients whose immune systems are compromised or they are at high risk of complications due to their health conditions.
All patients and visitors will be screened for COVID-19 at our facility entrances and be required to wear a hospital-issued mask while in the facility.
COVID-19 Testing Requirements for Surgical Procedures and Inpatient Admission
Consistent with updated guidance from the Centers for Disease Control and Prevention (CDC), effective Saturday, June 26, 2021 patients who are fully* vaccinated against COVID-19 will no longer be required to be tested for the virus prior to their procedure at Lowell General Hospital.
*Per the CDC, people are considered to be fully vaccinated:
- 2 weeks after their second dose in a 2-dose series, such as the Pfizer of Moderna vaccines, or
- 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine
Patients who are not fully vaccinated or those who are severely immune-compromised (regardless of vaccination status) must undergo pre-procedure testing for COVID-19 prior to their procedure. Note: at this time, inpatients will continue to be tested for COVID-19 upon admission regardless of vaccination status.
At this time we will test all inpatients for COVID-19 upon admission regardless of vaccination status.
Don’t Delay Care
We urge you and your family members to pay attention to the warning signs and symptoms of severe illness. Heart attack, stroke, severe infections, and other critical illnesses can only worsen or have life-threatening consequences if you or a loved one tries to wait it out at home. Please call 9-1-1 or visit your closest emergency department for serious symptoms including chest pain, high fever, trouble breathing, or dizziness. If you have non-urgent concerns, call your primary care physician or visit one of our Circle Health Urgent Care locations that are open 8:00am-8:00pm 7 days a week. Our physicians have added video and telephone appointment options in addition to in-office visits.
Safe with Us
As we look towards our new reality, we want to stress that we are here ready to care for you and that you are Safe with Us. You may see some changes when it is time for your next appointment or visit. All of these changes have been made to protect our patients and our staff. Keeping everyone safe is our absolute number one priority. These changes include:
- Our staff will communicate with you in advance of any scheduled appointment and will ask screening questions about how you are feeling.
- You will be asked those same questions again when you arrive for your appointment.
- In some cases, we may ask that you call us when you arrive and wait in your car until we contact you to enter the building.
- We will ask you to wear a mask at all times when you are in our facilities. Our staff will ask you to sanitize your hands and change into one of our masks when you arrive.
- Our staff will all wear masks, and those in patient facing roles will also wear eye protection and other personal protective equipment.
- All patients admitted to Lowell General Hospital will be tested for COVID-19 to help us provide the safest care possible.
- We are continuing to restrict visitors at our hospital campuses and outpatient locations, and ask that only the patient receiving care come for appointments, unless patient is a minor child or has a disability. Exceptions must be approved by our care team.
- We are asking that only one person uses an elevator at a time. We have reconfigured our waiting areas to ensure social distancing. In some areas, you may notice floor markings to support distancing, or the addition of new glass or other screens.
- At Lowell General Hospital, we utilize the latest technology in UV lighting disinfection in advanced care areas. In addition, we utilize single touch cleaning products to provide the highest degree of disinfection for all surfaces.
- Appointment schedules have been adjusted to facilitate increased cleaning and disinfection of equipment and other high touch areas such as stairwells, doors, and elevators.
We are constantly reviewing guidance from public health experts and updating our practices and protocols accordingly based on the most current information. We are blessed to have a team of incredible infectious disease specialists – physicians and nurses who are advising us every step of the way as we respond to this pandemic and begin shifting to our new normal operations.
For the latest information, visit our resources page at www.lowellgeneral.org/COVID-19. We thank you for choosing Lowell General Hospital and entrusting us with your care.