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To protect the health of our patients and staff, Lowell General Hospital is restricting all visitors — unless pre-approved by each patient's care team.
View our COVID-19 (Coronavirus) updates online or call our information hotline at 978-942-2850.

Important information on COVID-19 (Coronavirus)

COVID-19 Hotline: 978-942-2850

For the latest information on the COVID-19 outbreak, visit our information hotline at 978-942-2850. We also recommend callers utilize Massachusetts 2-1-1, which is now providing information, resources, and referrals regarding COVID-19 24/7 and translators are available in multiple languages.

Due to worldwide shortages of COVID-19 tests and personal protective equipment (PPE) required to obtain the sample, we do NOT currently offer testing for COVID-19 at our Urgent Care facilities. Under these circumstances, if you do not have urgent medical care needs we recommend that you stay home or consult with your primary care physician.

Please visit the CDC website for more information on COVID-19 (Coronavirus) and what you need to know if you think you may be sick.

The Lowell General Hospital Patient Service Centers in Pelham, NH and Tewksbury Clark Road will be temporarily closing to reallocate resources during the COVID-19 (Coronavirus) emergency. Please visit our Patient Service Centers page for current hours and locations offering outpatient testing and services.

VISITOR RESTRICTIONS effective 3/15. To protect the health of our patients and staff, Lowell General Hospital is restricting all visitors — unless pre-approved by each patient's care team.


We understand that our patients, visitors and staff may have concerns about the impact COVID-19 may have on our community. Please know that Circle Health and Lowell General Hospital are well prepared to care for a patient with this illness, and to protect all other patients and their families, as well as our healthcare providers and staff.

Our Infection Prevention and Emergency Preparedness Teams are working to ensure that we are taking every precaution possible and will continue to update our care processes based on the current guidelines provided by the Centers for Disease Control and Prevention and the Massachusetts Department of Public Health.

How to Avoid Getting Sick

While there is currently no vaccine to prevent COVID-19, the Center for Disease Control and Prevention always recommends everyday preventative actions to help prevent the spread of respiratory illnesses. Many of the things you do to help prevent colds and the flu can help protect you against other respiratory viruses, including:How to Avoid Getting Sick

  • Wash your hands often with soap and warm water for at least 20 seconds, or use an alcohol-based gel.
  • Avoid touching your eyes, nose and mouth.
  • Clean things that are frequently touched (like doorknobs and countertops) with household cleaning spray or wipes.
  • Cover your mouth when you cough or sneeze. Use a tissue or your inner elbow, not your hands.
  • Stay home if you are sick and avoid close contact with others.

Handwashing Tips from the Centers for Disease Control and Prevention

If You Are Feeling Sick

If you have fever or respiratory symptoms such as cough or shortness of breath, and have either traveled internationally in the past 14 days or had close contact with someone who is suspected or confirmed to have COVID-19, please call your healthcare provider. We encourage patients with fever, cough, or shortness of breath to call your doctor first before coming in to the hospital, urgent care center, or doctor’s office for care. Your primary care provider can often evaluate your symptoms over the phone and suggest a care plan. 

HEALTH & WELLNESS PROGRAMS - All Health and Wellness programs have been cancelled until further notice. For all patients who are expecting please access our Online Prepared Childbirth class and Online Breastfeeding Education class.

OCCUPATIONAL MEDICINE - Please note that we are suspending Occupational Medicine Services until further notice to help reduce the risk of COVID-19 (Coronavirus) exposure. If you have any specific questions or unique concerns please call the Occupational Medicine Navigator at 978-458-6868. For more information, view our client letter here

Please note that we are also suspending Travel Medicine services.

CENTER FOR WEIGHT MANAGEMENT - The Center for Weight Management has cancelled our in-person bariatric information sessions until further notice due to precautions with COVID-19 (Coronavirus). However, Information sessions are available online. Please call our office for further information at 978-788-7200.

GIFT SHOPS - Our Gift Shops at both Main and Saints Campuses are presently CLOSED. Our online Gift Shop is also CLOSED.

Keeping You Connected!

From newsletters to periodicals, there are a number of ways to stay up to date with Lowell General Hospital.