“Sarah leads by example, and goes above and beyond for her customers, staff and volunteers every day,” says Kelly Will, Philanthropy Services Manager, of July’s Star Performer, Sarah Taylor. “Collaborating with Sarah is always a delight. Her positive, can-do attitude allows her to gracefully navigate all requests.”
Sarah has worked as the Gift Shop Manager at Lowell General Hospital for the past two years. She purchases all merchandise and manages the gift shops at both the main and Saints campuses. “Even though my role is not clinical, I enjoy helping patients, their families and employees,” says Sarah.
“Sarah demonstrates a wide background of knowledge, compassion for employees and commitment to customer service,” says Susan Dionne, President of the Lowell General Hospital Auxiliary. “She has achieved her goal of purchasing a variety of items for the shops that keep the merchandise fresh and appealing to many different customers. Her incredible knowledge of the retail world coupled with a genuine interest in serving her customer base has improved the revenue of the gift shop significantly.”
Gift shop proceeds in part benefit the Auxiliary’s pledge to the hospital’s Intensive Care Unit Renovation Project.
“Sarah is a key part of the Auxiliary’s success, both within the retail space and also in her tireless efforts to support the Auxiliary’s events and fundraising initiatives,” says David Hall, Senior Manager of Philanthropy, Volunteer and Concierge Services.
“Sarah has taken her position to the next level to provide personalized touches and high-quality customer service to all she encounters,” says Paula Leavitt, Auxilian and Gift Shop Committee Member. Recently an out-of-state customer contacted the gift shop to purchase flowers for a relative and wrote to the hospital to share his positive experience with Sarah. “I could not be more pleased with the ease of the transaction and the service that Sarah provided,” says the customer.
Sarah lives in Newton, New Hampshire and is the mother of two teenagers. Outside of work she enjoys spending time with her family, traveling, and riding on the back of her boyfriend’s Harley in the summer.
Congratulations Sarah! You're a star!