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Rapid RSV testing and telemedicine/virtual visits are NOT available at our Urgent Care locations.

Emergency Department

Hospital at Home Program

Hospital at Home

Hospital At Home enables qualifying patients who need acute-level inpatient care to receive that care in their homes.  Lowell General’s Hospital At Home program is endorsed by the Centers for Medicare & Medicaid Services (CMS).

Conditions Appropriate for Treatment

Studies show that Hospital at Home programs are safe and effective, while improving patient satisfaction and medical outcomes as compared to hospital stays. Although there are times when a hospital is the most appropriate site of care, there are other times where a patient’s home offers the best setting for treatment and recovery.  In the home, patients experience better sleep, more mobility, and fewer disruptions. Hospital at Home is generally safe for conditions that have been successfully treated in the home setting. This includes conditions such as pneumonia, congestive heart failure, COPD, cellulitis and more.

While being treated in the Emergency Department, patients’ clinical care team will review their medical record and speak with the patient and their family to determine whether Hospital at Home is appropriate for them.

Services

Hospital at Home services are the same as patients would receive as an inpatient at Lowell General Hospital. This includes specialized care specific to a patient’s condition by the same types of providers.

  • You will receive at a minimum two in-home visits by a care team member daily.
  • You will be able to communicate to your Lowell General nurse 24 hours a day, virtually through a specially equipped tablet device.
  • A doctor or Advanced Practice Provider will visit with you via telemedicine at least once daily.
  • You will wear an arm band that transmits remote vital signs to our nursing station at Lowell General Hospital, where they will be continuously monitored.
  • Providers will be on call and can deploy paramedics/EMS for urgent evaluations.
  • Food, medications and supplies will be delivered to the home.
  • Therapy, social work and discharge planning will be provided as needed.
  • Respiratory care including oxygen will be provided as needed.
  • Diagnostic testing (labs, radiology) can be done in the home as needed.
  • Transportation for testing will be arranged if needed.

Frequently Asked Questions about this program

Hospital at Home enables some patients who need acute-level care to receive care in their homes, rather than in a hospital.

Studies show that Hospital at Home programs are safe and effective, while offering patients more satisfaction and improved medical outcomes compared to hospital stays. Although there are times when a hospital is the most appropriate site of care, there are other times where a patient’s home offers the best setting for treatment and recovery. In the home, patients experience better sleep and fewer disruptions.

If you are admitted to the Hospital at Home program, you will leave Lowell General Hospital and be transported home by ambulance. You will be met at your home by a member of the Hospital at Home care team.

We will help get you settled at home, including working with you and your family to determine the best timing for your daily visits from your care team.

While admitted to the Hospital at Home program, you will be connected with your care team at all times through the use of devices that will allow for vital sign monitoring and telemedicine visits.

Before you are discharged from the Hospital at Home program, your care team will work with you to determine and coordinate what, if any, further services you may need. This is the same team that performs discharge services in the inpatient hospital setting.

Hospital at Home will provide interpreter services at no cost to you, so you can receive your health care information in the language you prefer.

Hospital at Home is generally safe for conditions that have been successfully treated in the home setting. This includes conditions such as pneumonia, congestive heart failure, COPD, cellulitis and more.

Your clinical care team will review your medical record and speak with you and your family to determine whether Hospital at Home is appropriate for you.

Yes. The Hospital at Home program will provide the same level of care as an inpatient in the hospital would receive, including treatment by the same types of providers that you would see in the hospital.

As with any treatment, you can choose not to participate in Hospital at Home program, and instead receive care on a Lowell General Hospital inpatient unit.

The Hospital at Home program is safe and effective. Prior to program enrollment, your care team will evaluate your medical condition and living environment to ensure that Hospital at Home is the best option for you.

With our ability to remotely monitor your vital signs around the clock, and dispatch the appropriate care team member to your home, patients can feel confident that their safety and treatment outcomes are at the center of our mission.

Hospital at Home offers inpatient level of treatment for patients requiring hospitalization; whereas visiting nurses care for patients in the home after hospital discharge.

Hospital at Home is associated with lower levels of family member stress than traditional acute hospital care and does not appear to shift the burden of care from hospital staff to family members. The Hospital at Home care team will guide patients, family members and caregivers throughout the home hospitalization.

In addition to the care you need that is specific to your condition, the services offered through the Hospital at Home program are the same you would find at our hospital, and include:

  • You will receive at a minimum two in home visits by a care team member daily.
  • You will be able to communicate to your nurse, virtually through a specially equipped tablet device.
  • A Doctor or Advanced Practice Provider will visit with patients via telemedicine at least once daily.
  • Remote vital signs will be monitored at our nursing station at Lowell General Hospital.
  • Providers will be on call and can deploy paramedics/EMS in case of an emergency.
  • Food, medications and supplies will be delivered to the home.
  • Therapy, social work and discharge planning will be provided as needed.
  • Respiratory care including oxygen.
  • Diagnostic testing (labs, radiology). 
  • Transportation for testing, if needed.

Your Care Team

Your Hospital at Home care team is centered around you and your needs. They will be in close contact with you throughout your stay. The team will also be in communication with your primary care provider, and any Tufts Medicine specialist you may have. Your Hospital at Home care team is made up of several medical professionals, and will include:

  • MD/NP/PA: This medical provider will oversee your care and check in with you daily, either in-person or virtually.
  • RN: A registered nurse will visit you in your home at least once a day.
  • Paramedic: A specially trained paramedic will visit you in your home at least once a day.
  • Rehabilitation Therapists: Occupational therapists, physical therapists and speech language therapists will be scheduled as needed based on the treatment that you require.

Our Hospital at Home program provides a device kit to each patient that will monitor and transmit vital sign information to your care team, who will closely track and respond to changes in patient data. 

This device kit tracks heart rate, respiratory rate, pulse oximetry and temperature, continuously during the acute care at home admission. Your care team will monitor and respond in real time to assess your needs, conduct telehealth visits, and send appropriate personnel to your home for assistance if needed. If necessary, there is always the ability to bring you to an inpatient unit at Lowell General Hospital.

If the enabling technology equipment provided to you is not working, our care team is available to assist via phone call or in person. If there is an issue with the devices, please call our Nurses station at the number provided to you upon admission to the program.

Tufts Medicine will bill your health insurance provider for your Hospital at Home stay. You may be responsible for co-pays and other costs determined by your plan.

Keeping You Connected!

There are a number of ways to stay up to date with Lowell General Hospital. Learn more about the latest health updates on COVID-19, nutrition and wellness information available in our health library, and current hospital news and resources.