Chest and Immunization Center

Lost Vaccine Cards

Special notice regarding lost COVID-19 vaccination cards

Lost Vaccine Card

We encourage all individuals who were vaccinated in Massachusetts to request, view, and/or print their own COVID-19 SMART Health card. This will allow those who have received the COVID-19 vaccine to download a digitally formatted certification with a QR Code that verifies their immunization status rather than having to carry around a paper card.

To access your vaccination record, visit My Vax Records ( and follow a few easy steps. You will be asked to enter your name, date of birth and an e-mail or cell phone number. When filling out the online request form, please be sure to try using both your email and cell phone number to retrieve your vaccination record. It can take up to 24 hours to receive confirmation that your records were located in the Massachusetts Immunization Information System (MIIS).

Once you receive a confirmation, you must click on the link within 24 hours to retrieve your record. Then you can print it out or download a screen shot to your phone which will provide easy access whenever you need proof of vaccination. The QR Code can also be uploaded to the Health app on Apple and Android phones, or an app created by the non-profit that designed the SMART Card system: The Commons Project (

If you received your COVID-19 vaccination at Lowell General Hospital or the Mass Vaccine Program and do not have a smart phone, please follow the steps below to obtain a replacement for your paper card. Please note that there is a minimum 5-DAY PROCESSING TIME to obtain a replacement card.

We are currently not able to fill requests via phone or email, or provide digital copies of vaccination cards. Due to extended mail processing times throughout the region, it may take up to 3 weeks to receive your replacement vaccination card in the mail.

To request a new card, please fill out the following web form with your name, email, date of birth, and phone.

In the Comments field please indicate whether you would like your card mailed to you or if you are picking it up. If you would like the card mailed to you, you must enter your full mailing address in the Comments field as well.

Replacement cards can be picked up at the Lowell General Hospital Saints Campus main lobby, 1 Hospital Drive in Lowell 5 business days from the date of your request.

To have a copy of your card on you at all times, we recommend you take a picture of your card with your cell phone and store it in your photos or email a copy to yourself.

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Please note that our website team is not able to help with emergency situations in which immediate response is required. If you are having a medical emergency, immediately call 911.


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