Complete connected care℠ A Circle Health Member

Staff Access

Hospital Staff

This page contains web resources available for Lowell General Hospital administrators, clinicians and staff. Unauthorized access is strictly prohibited.

Applications

Remote Access

Additional Resources

Lowell General Hospital Information Services Help Desk

The Help Desk is available to assist affiliated staff and clients of Lowell General Hospital 24 hours a day, 7 days a week, 365 days a year.

Troubleshooting 

For help with resetting a password to an Lowell General Hospital application, reporting an issue with connectivity or questions regarding the use of any Lowell General Hospital supported application, please contact the Help Desk via the Online Ticketing System at https://support.ucern.com or by phone at 978-937-6445.

User Accounts

To request initial user accounts for members of your practice please complete an External Practice or Agency Request for Office Access form and contact the Circle Health Helpdesk at 978-937-6445 to submit the form.

If an “External Practice or Agency request for Access form” has already been completed, and you have new or additional staff who need accounts, or you want to terminate or change their access, you can use your UMRA (User Management Resource Administration) console to make these changes online.

If you are having problems logging into your practice’s UMRA dashboard (example, your logon doesn’t work, you can’t remember your login, or your UMRA coordinator has changed)  Please call the Circle Health Helpdesk at 978-937-6445 for assistance.

User Access 

In order to access Lowell General Hospital's Clinical Information System remotely, you must configure your computer for initial set up.
Lowell General Hospital Citrix Access (EMR/Cerner/Paragon)

Provision Web

If you are experiencing difficulty viewing images, use these files to update your PC which allows you to once again view radiology images from PowerChart using ProVision Web.
Cerner ProVision Web update (.zip file) 

Interface Order Catalogs

Keeping You Connected!

From newsletters to periodicals, there are a number of ways to stay up to date with Lowell General Hospital.