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June 2008

Lorraine Cloutier

Mother/Infant Unit

Star Performer, Lorraine Cloutier"Her 'salt-of-the-earth' personality and quick wit lightens even the craziest of days," is how co-workers describe Lorraine Cloutier, our June Star Performer of the Month.

Lorraine is a Utility Aide on the Mother/Infant Unit, and will celebrate 20 years with LGH next spring. She began her career in 1991 in the Dietary department, and has served LGH's tiniest patients for over 11 years, working in both the Special Care Nursery (SCN) and Nursery on the Mother/Infant Unit (MIU).

"Her experience and knowledge of how the hospital works and established relationships with other staff members make her a treasure to have on our team," says Brenda Neff, RN, BSN, Clinical Manager of MIU.

In her role, Lorraine is in charge of keeping the unit well-stocked and supplied, and taking care of all special orders. She is known as the "go-to" person for anything and everything. She is described as knowing "every inch" of the floor, and the workings of the entire hospital. She serves as a valuable resource and often mentors new staff members. "She's such a hard worker, and the nurses depend on her tremendously," says co-worker Nancy Turansky. "She's always happy to pitch in, no matter what the task."

"Lorraine is always willing to do more and go the extra mile," says Mario Cordova, MD, Director of Neonatology in the SCN. "We appreciate her great sense of humor and pleasant demeanor each and every day."

Lorraine lives in Lowell and enjoys spending time with her daughter and granddaughters Melissa and Ashley. In her spare time, she enjoys bingo, trips to Foxwoods, and watching the Boston Red Sox.

Congratulations Lorraine, You're a Star!

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