Give to LGH

July 2010

Patricia Bastek

The Surgery Center at LGH Chelmsford

Patricia Bastek“Rather than being the greatest player on the team, she’s the player who makes the team great,” describes Pat Bastek, our July Star Performer of the Month.

Pat began her career as Business Office Manager when the Surgery Center first opened its doors in 1999. In that time, the Surgery Center has seen tremendous growth in patient volume and procedures. In her role, Pat ensures all responsibilities of her department are done in an accurate and timely manner, while maintaining good relationships with patients, hospital departments, and physician offices.

Pat and her team juggle a variety of duties, as her department is what she calls “many different departments rolled into one”. From surgical scheduling, charges, registration, pre-screening, chart preparation, patient reception, and cashier duties, her team handles it all with a “Patients First in Everything We Do” attitude and a smile.

“Patricia leads the team that has the very first encounter with the patients as well as the last,” says Susan Beaulieu, RN, BS, CNOR, Director of Outpatient and Surgical Services at LGH Chelmsford. “She is known for her ability to make every patient’s experience a positive one. She is patient-focused, goal-oriented, and always knows the meaning of true Service Excellence.”

Pat lives in Londonderry with her significant other, Dan, and two cats, Jackson and Jezebell. In her spare time, she enjoys reading political, historical, action and romance novels, and hiking in the mountains.

Congratulations, Pat. You’re a Star!

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