Give to LGH

February 2010

Fran Couture

Concierge Services

Fran Couture"When Fran is in the lobby, every visitor, patient, employee and physician is treated like they are the only person in the world," is how co-workers describe the caring personality of Fran Couture, our February Star Performer of the Month.

Fran started her career here at LGH in the cafeteria in 2004, and has been working with Volunteer and Concierge services since 2006. In her role as Concierge Coordinator, she greets all those who come into the front lobby, answers the patient information line, and escorts hospital visitors to various departments. She is often the first point of contact for visitors, and knows exactly how to ease fears, make people smile, acknowledge a family that's here for a terminally ill patient, and hug them when their loved one dies. Fran takes pride in treating all with patience and respect, always answering the patient information line like the caller is a relative or old friend.

"I couldn't be any prouder of one of my employees. Fran and her mission is what LGH is all about... we are truly lucky to have her," says Linda Gaetano, Manager of Volunteer and Concierge Services. "If you have ever watched her work, you'll understand why she was selected to be an LGH Star Performer."

Her pride in her work is evident daily, as Fran has "adopted" the LGH lobby as her own. On any particular day, she can be seen washing the Dunkin' Donuts tables and sweeping up in front of the hospital. Her commitment to her fellow employees is second to none. For example, immediately after being awarded Star Performer, she remarked, "I could never, ever do what I do if I didn't have my co-workers around me - this is their award too".

Fran lives in Dracut with her boyfriend Ernie and their cat Molly. She has four grown children and four grandchildren. In her spare time, she enjoys going for long walks and visiting Maine every chance she gets.

Congratulations, Fran. You're a Star! 

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